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Services
Hardware and Software Support
A unique plan to offer the ease of mind for structural biology researchers
You have questions, we have answers - 24/7 access to SP experts for everyday hardware and software support issues.
SP Care is here for your trusty SP Workstations!
SP Care is dedicated to ensuring your SP Workstations stay in peak condition. From troubleshooting hardware and software issues to providing quick updates and re-installations, SP Care offers comprehensive support tailored to your workstation needs. Whether it's pre-installing the Cryo-EM software stack or optimizing workflows like RELION, we make sure your systems are always running smoothly and efficiently, keeping your research on track without interruption. Trust SP Care to provide the expert assistance your SP Workstations deserve!
Unlimited supports for hardware and software application diagnosis and troubleshooting
RELION optimization and automation provided
Promptly OS and Cryo-EM software update and re-installation on demand
Expert assistance to keep your SP Workstations running at peak efficiency.
OS and Cryo-EM software stack pre-installation
70
+
years of cumulative cryo-EM and Molecular Dynamics experience
8
+
years of powering global cryo-EM community
5000
+
support tickets resolved
300
+
Structural Biology groups serviced
60%
of tech team have master's or doctoral degrees
5
Continents：North America, Europe, Asia, Australia and South America
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